- Scope: Beyond warranty period (90 days) and less than 180 days from the date of purchase. Beyond warranty period, retailers can route the customers to CCD@M&B to resolve the complaints directly through M&B.
- Minor Repairs: To be done by a local cobbler on retailer's initiative. Sundry consumables such as laces, rivets, hooks, eyelets, buckles shall be provide free of cost by M&B on retailer's request.
- Major Repairs: The aggrieved customer(s) can directly contact CCD@M&B to register their complaints and send the defective pair(s) along with original cash memo after discussion with CCD. Major repairs such as sole replacement could be undertaken for repairs at a fixed cost of Rs. 500/-. The same amount shall have to be directly deposited into our designated bank account (Bank Name: ICICI Bank; Account Name: M&B Footwear Pvt. Ltd.; A/c ID: 003151000005) by the customer.
- Inward Freight Cost: Complaint pairs should be sent to CCD@M&B on “Freight Paid” basis. M&B shall return the repaired/rejected pairs to the customer(s) on similar basis. Pairs received by CCD@M&B on “To Pay” basis shall be settled in similar manner.
- Road Permit: No road permits are required for complaint pairs to be individually dispatched to CCD@M&B by customers.
- Generating Reference No. for complaints logged by CCD@M&B: On each and every complaint pairs received at M&B, the CCD@M&B shall document the complaint and generate a unique reference number and share the same with the complainant immediately either through email or phone.
- Outward/Dispatch of Repaired/Rejected pair(s): The repaired/replaced/rejected pair against the complaint pair sent-in directly to CCD@M&B shall necessarily be shipped directly to the customer.
- Remarks: Post physical inspection of the complaint pair, importantly, all such pairs which are not feasible or legible for repair – with or without cash memo or customer's intent to pay aforesaid charges are bound to be returned to the customer, as the case may be.
Customer Care No.: 099104 33300 (9:00 AM – 6:00 PM; Mon-Saturday); Toll Free No. 1800 200 0393; Email: firstname.lastname@example.org
Address: M&B Footwear (P) Ltd., Customer Care Department, Plot No. 61-D, Udyog Vihar, Opposit LG Company Gate No. 03, Greater Noida-201310, Uttar Pradesh.